Does it hold six eggs or seven?
The feature list says up to six eggs, while the product name says seven, and one owner does fit seven. Plan around six; if you specifically need seven in one batch, check it with your eggs soon after it arrives.
My eggs are coming out underdone even though I use the same water mark I always have. Why?
Most likely mineral scale on the heating plate. Every cycle boils the water away to dryness, so minerals from hard water stay behind and build up. Scale insulates the plate and changes how long the water takes to boil off, so cooking times drift. Run a cycle with a vinegar-and-water mix and no eggs, then a plain-water cycle to clear the smell, and wipe the plate regularly. Filtered water slows the build-up.
Can I cook poached eggs and boiled eggs at the same time?
No. The egg holder, poaching tray and omelet tray are used one at a time, so you choose one job per cycle. Poached eggs and omelets use the same measured-water method as boiled eggs.
I lost the measuring cup. Can I use any cup instead?
Not reliably. The cup's soft, medium and hard marks set how much water goes in, and with it the cooking time for this model. A different cup will give you different results, so contact the manufacturer for a replacement.
Is the base safe to rinse under the tap if it gets a bit of egg mess on it?
No. The base contains the heating plate and electronics, so wipe it with a damp cloth only. Everything that touches food (the trays, lid and measuring cup) is dishwasher safe.
Is it worth buying if I only make boiled eggs occasionally?
Probably not. A saucepan does the same job, and this only earns its cupboard space if you use it regularly. It shines for consistency and convenience: the same result every time without watching a pan, and eggs that peel easily. If you eat boiled eggs most days, it is well worth having.
